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How do I cancel an order?



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How do I cancel an order?

If you need to cancel an order, please call us immediately at 877-659-7392 from Monday thru Friday 9:00-5:00 PM PST. Emailing is not effective for this purpose, as your order may ship before we can respond to your email.

  1. If your order hasn't shipped, we will be happy to cancel your order for you.
  2. If you order has shipped and you wish to cancel your purchase, simply refuse delivery, however, there will be a 15% RTS (RETURN TO SENDER FEE) assessed when the package is returned to our warehouse. The reason for this RTS FEE is that UPS charges to ship "each way." There will not be a "restocking" fee since the package was never open.
  3. If your order has already been delivered and you wish to cancel your purchase, you will incur the expense for returning an item and get a charged 15% restocking fee.





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